SMS and WhatsApp marketing for businesses — reach clients directly on their phone. Targeted campaigns, automated appointment reminders, loyalty messages and promotions. 98% open rate — direct and effective.
Book a free consultation and we'll build your first SMS or WhatsApp campaign strategy together — tailored to your business. No cost, no commitment.
SMS and WhatsApp are the most direct channels to reach clients. Messages are read within minutes, open rates are unmatched, and the cost per contact is significantly lower than traditional advertising.
SMS messages are opened almost instantly — 98% of messages are read, compared to 20–25% for email. This is the highest open rate of any marketing channel.
People always have their phone with them. SMS and WhatsApp messages reach the client directly — no need for internet or a specific app.
Automated appointment reminders sent 24–48 hours before reduce no-shows by 30–50%. Less wasted time, more revenue.
Regular contact through loyalty messages, birthday offers and re-booking reminders keeps clients returning and increases purchase frequency.
The cost of one SMS is minimal compared to the potential revenue from a returning client. One of the highest ROI marketing channels for service businesses.
Once set up, the system works automatically. Reminders, offers and loyalty messages are sent without any manual intervention from you.
Each channel has its strengths. Together they provide comprehensive coverage — reaching clients wherever they prefer to communicate.
Different business goals call for different message types. Here are the most common and effective use cases:
Automated SMS or WhatsApp message 24–48 hours before the appointment — reduces no-shows and lets clients reschedule in time.
Seasonal offers, special discounts, new services — sent directly to existing clients with a strong CTA and booking link.
Birthday greetings with a personal offer, thank-you messages after a visit, loyalty programme updates — building long-term relationships.
Clients who haven't returned in a while receive a targeted offer or reminder — bringing them back without cold outreach.
After a service, clients automatically receive a thank-you with a direct link to leave a Google review — growing your rating effortlessly.
After the appropriate interval, clients receive a reminder that it's time for their next visit — reducing client churn and increasing repeat revenue.
We handle the entire technical setup. You only need to approve the message content and provide your client list or system access.
We define the campaign goals — appointment reminders, loyalty, re-engagement — and the best channel mix for your business.
We review your client list and segment it based on visit frequency, last interaction date and other relevant criteria.
Personalised message texts for each campaign scenario — with your business name, the client's name and a specific call to action.
For automated campaigns — connecting to your booking system or CRM. For manual campaigns — preparing the send schedule.
Before launch, we send test messages and confirm everything works correctly. You approve the final message content.
Campaign is launched. You receive a delivery report with open rates, click-through rates and responses.
SMS and WhatsApp marketing is suitable for any business with an existing client base and regular service interactions.
The cost depends on the number of contacts, message volume and campaign frequency. Below are indicative packages. An exact quote will be prepared after consultation.
Ideal for a business starting with one type of SMS or WhatsApp communication — e.g. appointment reminders.
For businesses wanting comprehensive SMS/WhatsApp marketing — reminders, loyalty and promotional campaigns.
Full SMS and WhatsApp marketing system — all campaign types, CRM integration and ongoing management.
All packages are indicative. An exact quote will be prepared after a free consultation taking into account your specific needs.
SMS and WhatsApp marketing in Latvia must comply with GDPR requirements. Messages may only be sent to clients who have given appropriate consent or where there is another lawful basis — such as an existing commercial relationship.
We help ensure your campaigns comply with data protection laws — correct consent mechanisms, opt-out options and documentation. Responsible marketing protects both your business and your clients.
SMS marketing is sending text messages to clients — appointment reminders, special offers, loyalty updates, new service announcements. SMS messages have the highest open rate of any channel (up to 98%) and are read within minutes of delivery.
SMS works without internet and reaches every phone — ideal for universal reach and appointment reminders. WhatsApp allows richer content (images, links, buttons), has higher engagement rates and enables two-way communication. We recommend the right channel based on your clients and goals.
Yes, significantly. Businesses using automated appointment reminders report a 30–50% reduction in no-shows. A timely message gives clients the chance to cancel or reschedule — saving time and revenue.
Yes, if done correctly. Messages may only be sent to clients who have given consent or where there is another lawful basis for communication. We help set up compliant opt-in mechanisms and opt-out options.
In many cases, sending messages to existing clients about similar services is permitted under an existing commercial relationship basis — provided clear opt-out options are given. We help assess your specific situation.
Messages should be sent thoughtfully — too-frequent communication reduces trust and increases opt-outs. We help determine the optimal frequency for your industry and client profile. Generally 1–4 messages per month is appropriate for promotional campaigns.
It is suitable for businesses with an existing client database that need to quickly inform clients about offers, appointments, news or repeat purchase opportunities — salons, clinics, restaurants, car services, sports clubs and e-commerce businesses.
The cost depends on the number of contacts, message volume, automation complexity and campaign frequency. We prepare an exact quote after a free consultation, taking into account your business's specific needs.
CRM-integrated automated messaging — reminders, review requests and re-booking triggers running 24/7.
Learn MoreDisplay Google reviews on your website in real time — complement SMS review request campaigns.
Learn MoreCombine SMS campaigns with social media management for a multi-channel marketing strategy.
Learn MoreBook a free SMS and WhatsApp marketing consultation and find out how Seaside Media can help your business reduce no-shows, increase client retention and grow revenue.
