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Automated Client Messaging via SMS & WhatsApp

Appointment Reminders Google Review Requests Re-booking Reminders Birthday Messages

Automated SMS and WhatsApp messages sent to your clients at exactly the right time — appointment reminders, post-visit thank-you messages, Google review requests and re-booking reminders. Without any manual work. The system works for you 24/7.

How It Works
−50%
Fewer no-shows with appointment reminders
3–7
Business days to implement
98%
SMS open rate
Appointment Reminder
Hi Anna! Reminder — tomorrow at 14:00 at Beauty Salon. See you soon! 💅
Google Review Request
Thank you for your visit! We'd love to hear how it went. Your review: g.page/beautysalon
Re-booking Reminder
Hi Anna! It's been 6 weeks since your last visit. Time for a new appointment? Book here: ...
Try it free

Free 14-day trial — zero risk

Try automated client messaging completely free for 14 days. We set up your first automation flow at no cost — you see real results before making any decision.

100% Automated
Appointment Reminders
Google Review Requests
CRM & Booking Integration
GDPR Compliant
Why Automate?

Why Do Businesses Need Automated Client Messaging?

Automated messaging is a system that communicates with your clients at the right time — without manual work. It saves time, reduces no-shows and increases repeat visits.

Saves Staff Time

No more manually sending appointment reminders. The system does it automatically — you focus on your clients.

Fewer No-Shows

Automated reminders sent 24–48 hours before an appointment reduce no-shows by 30–50%. This has a direct impact on revenue.

More Google Reviews

Automatic review requests after a visit make it easy for clients to leave feedback — Google rating grows without extra effort.

More Repeat Visits

Re-booking reminders sent after the appropriate interval remind clients to book their next appointment — increasing loyalty.

Personalised Client Experience

Birthday messages with a special offer make clients feel valued — building loyalty and encouraging return visits.

Measurable Results

All messages and deliveries are logged. You can see how many reminders were sent, how many reviews received, and how often clients return.

Message Types

What Types of Automated Messages Can Be Set Up?

Each automation type is configured individually for your business — with the right timing, personalised text, and the appropriate channel.

Appointment Reminder

Automatic SMS or WhatsApp message sent 24–48 hours before the appointment. The client is reminded of the time and place — reducing no-shows significantly.

  • Sent automatically at the right time
  • Personalised with client name and time
  • Reduces no-shows by 30–50%
  • Works via SMS or WhatsApp

Post-Visit Thank-You & Review Request

After the visit, the client automatically receives a thank-you message with a direct link to leave a Google review. Helps grow your reputation effortlessly.

  • Sent automatically after the service
  • Direct link to Google review
  • Increases Google Maps visibility
  • Improves business reputation

Re-booking Reminders

The system automatically reminds the client when it's time for their next visit — after a set period since the last appointment. Ideal for salons, clinics and car services.

  • Configurable reminder interval
  • Includes an offer or booking link
  • Reduces client churn
  • Increases repeat visits

Birthday Messages & Loyalty Offers

A personalised birthday greeting with a special offer on the client's birthday — makes them feel valued and encourages a return visit.

  • Automatic birthday reminder
  • Personalised offer or coupon
  • Strengthens client loyalty
  • Encourages repeat purchases
Automation + Google Reviews

Automatic Google Review Requests After Each Service

After a visit or service, clients can automatically receive a thank-you message with a direct link to a Google review. This makes it easy to collect more reviews and improve your business's trustworthiness and visibility on Google Maps. Combine automation with a Google reviews widget or Google reviews stand on-site.

Google Reviews Widget Google Reviews Stand
Automated
Setup Process

How Is Client Communication Automation Implemented?

The entire process takes 3–7 business days. We handle the technical side — you only need to approve the message content and then you're ready to start.

1

Consultation & Analysis

Together we define which automated messages are relevant for your business — appointment reminders, review requests, loyalty messages or re-booking.

2

Integration With Your System

We connect the automation system to your booking platform, CRM or client database. We work with API and webhook integrations.

3

Message Copy Preparation

We prepare personalised message texts for each automation scenario — with your business name, the client's name and a specific call to action.

4

Testing

Before going live, we verify that all automated messages are sent correctly, at the right time and with accurate data.

5

Launch

The system starts running automatically. You receive confirmation of each message sent and access to a reporting dashboard.

6

Monitoring & Optimisation

We regularly review delivery rates and client responses. Based on results, we improve message content, timing and sequences.

Connections

Integration With Your Booking System or CRM

Automated messages can be connected to your existing booking system, CRM or client database. Messages are sent automatically after a specific trigger event.

Booking & Appointment Systems

We connect with the most popular booking platforms. After a new booking, the system automatically schedules the reminder message. Contact us to check if your platform is supported.

CRM Systems & Client Databases

Integration with CRM systems allows using existing client data — name, phone number, last visit date and birthday — for personalised automated messages.

SMS Sending Platforms

We use reliable SMS platforms with high delivery rates across Latvia. Messages reach the client even without an internet connection.

WhatsApp Business API

WhatsApp automation via the WhatsApp Business API allows sending personalised messages, adding images and creating interactive communication flows.

Industries

Suited for Clinics, Salons, Car Services and Other Service Businesses

Automated messaging is best suited to service businesses with regular client visits and an existing client database.

Dental clinics
Medical clinics
Beauty salons
Barbershops
Car service centres
Personal trainers
Massage & physiotherapy
Consulting services
Questions & Answers

Frequently Asked Questions About Automated Messaging

Automated client messaging is SMS or WhatsApp messages sent automatically after a specific event — such as a booking, completed service or a set time period. They save time and maintain regular client communication without manual effort.

The system connects to your booking platform, CRM or client database. After a specific event — a booking, completed service or time trigger — the system automatically sends a pre-written personalised message without any manual work.

Yes. Studies show automated reminders can reduce no-shows by 30–50%. A timely message lets the client cancel or reschedule instead of simply not showing up — saving time for both sides.

Yes. After a visit or service, the client automatically receives a thank-you message with a direct link to leave a Google review. This helps collect more reviews and improve visibility on Google Maps.

We work with most major booking and CRM platforms. Contact us to check if your system is supported. Integration is generally possible with any system that offers API or webhook capabilities.

Yes, provided messages are sent to clients who have given appropriate consent or there is another lawful basis for communication — such as an existing commercial relationship. We help ensure your system meets data protection requirements.

Yes. The system can automatically send a personalised birthday greeting with a special offer on the client's birthday — without any manual work. You just need the date of birth saved in your client database.

Typically 3–7 business days, depending on your system complexity and integration scope. For more complex CRM integrations the timeline may be slightly longer, but we always provide a concrete estimate before starting work.

Yes. The system can be configured to send via SMS, WhatsApp or both channels — depending on client preferences and your business needs. SMS works without internet, WhatsApp allows richer content.

Related Services & Products

Complement Automation With These Solutions

Service

SMS & WhatsApp Marketing

Targeted campaigns, promotions and loyalty messages to existing clients — complementing automation with active campaigns.

Learn More
Product

Google Reviews Widget

Display Google reviews on your website in real time — complements the automated review collection process.

Learn More
Product

Google Reviews NFC Stand

A physical NFC stand at your premises — clients can leave a Google review directly from their phone.

Learn More
Start With a Free Consultation

Ready to Save Time and Reduce No-Shows?

Book a free consultation about automated client messaging and find out how Seaside Media can help implement SMS and WhatsApp automation for your business.